Customer Service Books« Back to Industries & Professions |
 Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles - William Morrow
ISBN 0688123163 - ISBN-13 9780688123161
Hardcover 160 pages, 1 Edition 1993
$21.95 List - Compare Prices Now
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 Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Leonard L. Berry, Kent D. Seltman - McGraw-Hill
ISBN 0071590730 - ISBN-13 9780071590730
Hardcover 256 pages, 1 Edition 2008
$27.95 List - Compare Prices Now
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 The Ultimate Question: Driving Good Profits and True Growth
Fred Reichheld - Harvard Business School Press
ISBN 1591397839 - ISBN-13 9781591397830
Hardcover 210 pages, 1 Edition 2006
$29.95 List - Compare Prices Now
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 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli - McGraw-Hill
ISBN 0071548335 - ISBN-13 9780071548335
Hardcover 224 pages, 1 Edition 2008
$24.95 List - Compare Prices Now
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 Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Pete Blackshaw - Doubleday Business
ISBN 038552272X - ISBN-13 9780385522724
Hardcover 208 pages, 2008
$21.95 List - Compare Prices Now
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 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Jeffrey Gitomer - Bard Press
ISBN 188516730X - ISBN-13 9781885167309
Hardcover 288 pages, 1 Edition 1998
$30.00 List - Compare Prices Now
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 How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Jeffrey J. Fox - Hyperion
ISBN 0786865954 - ISBN-13 9780786865956
Hardcover 192 pages, 2000
$16.95 List - Compare Prices Now
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 The Big Book of Customer Service Training Games (Big Book Series)
Peggy Carlaw, Vasudha K. Deming - McGraw-Hill
ISBN 0070779740 - ISBN-13 9780070779747
Paperback 209 pages, 1 Edition 1998
$24.95 List - Compare Prices Now
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 Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Jeffrey Gitomer - FT Press
ISBN 0131735365 - ISBN-13 9780131735361
Hardcover 208 pages, 2006
$19.99 List - Compare Prices Now
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 Human Sigma: Managing the Employee-Customer Encounter
John H. Fleming, Jim Asplund - Gallup Press
ISBN 1595620168 - ISBN-13 9781595620163
Hardcover 216 pages, 2007
$25.95 List - Compare Prices Now
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